Average pay, hourly rate and hiring demand for call centre operator roles across the UK — free official ONS data.
In the UK, Call Centre Operators typically earn an average salary that reflects the growing demand for this role. This page provides insights into factors influencing pay, hiring strategies, and tips for jobseekers to enhance their earning potential.
| Average annual salary | £27,560 |
|---|---|
| Average weekly pay (2022) | £530 |
| Hourly equivalent | £14.13 (based on a 37-hour week) |
| Monthly (gross) | £2,297 |
| Indicative pay range | £19,800 – £38,600 |
Average and weekly figures are official ONS ASHE estimates via LMI for All. The indicative range is derived around the ONS average to reflect typical spread by region and experience; actual offers vary.
Official Working Futures projections show UK employment in this occupation moving from about 132,941 in 2021 to 162,091 by 2035 (+21.9%) — demand is growing.
| Year | Avg weekly pay | Annualised |
|---|---|---|
| 2020 | £470 | £24,440 |
| 2022 | £530 | £27,560 |
To attract qualified candidates for the Call Centre Operator role, UK employers should offer competitive salaries and consider benefits such as flexible working hours. Highlighting opportunities for career progression can also help in securing top talent.
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Jobseekers can increase their earning potential by gaining relevant experience and pursuing certifications in customer service or related fields. Networking and showcasing strong communication skills during the hiring process can also make candidates more appealing to employers.
Working hours can vary, but many operators work on a shift basis, including evenings and weekends.
While specific qualifications are not always required, strong communication skills and customer service experience are highly valued.
Generally, more experienced operators can command higher salaries, as they bring valuable skills and efficiency to the role.