Average pay, hourly rate and hiring demand for call centre operator roles across the UK — free official ONS data.
['In the UK, a Call Centre Operator typically earns around £27,560 per year, which equates to approximately £14.13 per hour according to real ONS ASHE data.', 'This guide will cover factors affecting pay for this role and provide advice on hiring practices and jobseeker strategies.']
| Average annual salary | £27,560 |
|---|---|
| Average weekly pay (2022) | £530 |
| Hourly equivalent | £14.13 (based on a 37-hour week) |
| Monthly (gross) | £2,297 |
| Indicative pay range | £19,800 – £38,600 |
Average and weekly figures are official ONS ASHE estimates via LMI for All. The indicative range is derived around the ONS average to reflect typical spread by region and experience; actual offers vary.
Official Working Futures projections show UK employment in this occupation moving from about 132,941 in 2021 to 162,091 by 2035 (+21.9%) — demand is growing.
| Year | Avg weekly pay | Annualised |
|---|---|---|
| 2020 | £470 | £24,440 |
| 2022 | £530 | £27,560 |
['Employers should focus on experience and certifications when hiring Call Centre Operators, as these can significantly impact performance and retention.', 'To attract good candidates, a salary within the range of £25,000 to £30,000 per year is advisable.']
Gangal Recruitment supplies vetted, right-to-work compliant staff across the UK — usually on site within 48 hours. Fully insured.
Get a Staffing QuoteTalk to us['Boost your pay by gaining relevant certifications and demonstrating strong customer service skills in your application.', 'Seek roles in regions where salaries are higher due to cost-of-living differences or industry demand.']
Factors include the region you work in, your level of experience, whether you work shifts, and any certifications you hold.
Shift workers often earn more due to premium rates for working outside standard hours, but this can vary by employer.
While formal qualifications are not always required, certifications in customer service or related areas can enhance your employability and potentially increase your salary.