Average pay, hourly rate and hiring demand for customer service advisor roles across the UK — free official ONS data.
['The average annual salary for a Customer Service Advisor in the UK is around £27,560, translating to approximately £14.13 per hour.', 'This guide will cover typical pay rates, factors affecting pay, hiring advice, and tips for job seekers looking to boost their earnings.']
| Average annual salary | £27,560 |
|---|---|
| Average weekly pay (2022) | £530 |
| Hourly equivalent | £14.13 (based on a 37-hour week) |
| Monthly (gross) | £2,297 |
| Indicative pay range | £19,800 – £38,600 |
Average and weekly figures are official ONS ASHE estimates via LMI for All. The indicative range is derived around the ONS average to reflect typical spread by region and experience; actual offers vary.
Official Working Futures projections show UK employment in this occupation moving from about 452,557 in 2021 to 551,791 by 2035 (+21.9%) — demand is growing.
| Year | Avg weekly pay | Annualised |
|---|---|---|
| 2020 | £480 | £24,960 |
| 2022 | £530 | £27,560 |
['Employers should focus on experience when hiring Customer Service Advisors as it can significantly influence the quality of service provided.', 'Offering competitive salaries or additional benefits such as bonuses for excellent performance can help attract and retain top talent.']
Gangal Recruitment supplies vetted, right-to-work compliant staff across the UK — usually on site within 48 hours. Fully insured.
Get a Staffing QuoteTalk to us['To increase your earning potential, consider gaining relevant certifications that are valued in the industry.', 'Building a strong portfolio of customer service experiences, especially in diverse sectors, can also enhance your marketability.']
The average hourly rate typically ranges from £10 to £15 per hour, depending on experience and location.
More experienced Customer Service Advisors often earn higher salaries due to their ability to handle complex queries more efficiently.
Full-time roles usually offer higher hourly rates than part-time positions, but the exact difference can vary by employer.