Average pay, hourly rate and hiring demand for customer service advisor roles across the UK — free official ONS data.
The average pay for a Customer Service Advisor in the UK is competitive, reflecting the increasing demand for skilled professionals in this field. This page provides insights into salary expectations, factors influencing pay, and advice for both employers and jobseekers.
| Average annual salary | £27,560 |
|---|---|
| Average weekly pay (2022) | £530 |
| Hourly equivalent | £14.13 (based on a 37-hour week) |
| Monthly (gross) | £2,297 |
| Indicative pay range | £19,800 – £38,600 |
Average and weekly figures are official ONS ASHE estimates via LMI for All. The indicative range is derived around the ONS average to reflect typical spread by region and experience; actual offers vary.
Official Working Futures projections show UK employment in this occupation moving from about 452,557 in 2021 to 551,791 by 2035 (+21.9%) — demand is growing.
| Year | Avg weekly pay | Annualised |
|---|---|---|
| 2020 | £480 | £24,960 |
| 2022 | £530 | £27,560 |
To attract qualified candidates for the Customer Service Advisor role, employers should offer competitive salaries and consider benefits that enhance the overall package. Highlighting opportunities for career progression can also help in securing top talent.
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Jobseekers can enhance their earning potential by gaining relevant experience and pursuing additional certifications in customer service. Networking and showcasing strong communication skills during the interview process can also lead to better salary offers.
Typically, a good level of education is required, but many employers value experience and soft skills over formal qualifications.
Customer Service Advisors often work in shifts, including evenings and weekends, depending on the company's operating hours.
Researching industry standards and demonstrating your value through past achievements can strengthen your position during salary negotiations.